Standard Returns Policy (excluding E-Gift Cards). Consumer law requires us to inform you that if you offer to contract with us, or contract with us, as a consumer - that is, as an individual acting wholly or mainly outside your trade, business, craft or profession – you may benefit from a statutory right to withdraw your offer or cancel your contract within a 14 day period. Please see the section in our Terms of Service headed "Cancellation Rights – Consumers" for further information.
Delivery Information
Delivery and Costs
Standard Delivery - £3.75 or FREE on orders over £25
Shipped by Royal Mail 48 hour service
Mainland UK delivered in 2-3 business days
Deliveries to Guernsey, Isle of Man or Jersey may take slightly longer, please allow 3 -5 business days
Next Day Delivery - £4.95 (Currently Unavailable)
Shipped by Royal Mail 24 hour service
Order by 4 pm to receive your order the next business day
Orders placed after 4 pm on Friday and over the weekend will be shipped on Monday (excludes bank holidays)
During bank holidays this service will be unavailable
Signed For Service - Orders over £250
Orders over £250 will require a signature on delivery to ensure your order arrives securely. Standard and Next Day delivery options apply as above.
Standard Delivery - Free
Next Day Delivery - £4.95
Ordering Outside of the UK?
Orders within the US and Canada visit here
Orders within Europe visit our EU store and German store
Rest of world orders visit our International store
Alternatively if your country of shipment is not available find a local stockist here
Check here if you have any questions regarding the delivery of your order.
Tracking
To track your parcel, please click on your tracking number at the top of the order confirmation email.
For additional terms, please see the full Shipping Policy
Easy 30 Day Returns
Purchase direct from us with confidence, and definitely no hassle. If you are unhappy with your purchase for any reason, we simply ask that you return the product to us at least half-full within 30 days after the date that you placed your order. For further information and terms see our full Refund Policy.
Where your order benefited from a discount or offer by virtue of it being a custom bundle, eligible product combination or due to your shopping cart value please see our full Refund Policy for further information as to how the refund amount will be calculated.
If your product was purchased from another e-tailer, you will need to arrange your return with them directly in accordance with their own returns policy.
How to return
Simply contact us for a returns number and, upon receipt of your product, we will issue your refund.