Cookies Policy

Our cookies policy

To make full use of the online shopping and personalised features on Medik8.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

You are in control. If at any time, you'd prefer to restrict, block or delete cookies from Medik8.com, (or any other website for that matter), you can easily use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes, but it won’t be possible to order or login to an account.

What are cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. At Medik8.com we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Our cookies do not store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. Cookies can't harm your computer.

What we use cookies for

We use four categories of cookie on our website.

- Strictly Necessary

- Performance

- Functionality

- Targeting

Strictly Necessary cookies

Strictly Necessary cookies are required for the operation of our website. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website and ordering.

Our use of Strictly Necessary cookies includes:

- identifying you as logged in to the secure parts of our website during your visit;

- remembering information you have previously entered to complete a form (e.g. retrieval of an order in your account) as you proceed through a journey on our website;

- ensuring we comply with your instructions, for example, we use a ‘compliance cookie’ to store your decision on whether you accept or reject cookies so that we cannot follow your wishes.

We do not use these cookies to:

- track your internet activity on other websites; or

- collect information about you for marketing purposes

Some examples of Strictly Necessary cookies used on our website are:

Name of cookie	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
Cart	Used in connection with shopping cart.
cart_currency	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
cart_ver	Used in connection with shopping cart.
checkout	Used in connection with checkout.
checkout_token	Used in connection with checkout.
cookietest	Used in connection with navigation through a storefront.
master_device_id	Used in connection with merchant login.
previous_checkout_token	Used in connection with checkout.
previous_step	Used in connection with checkout.
remember_me	Used in connection with checkout.
Secret	Used in connection with checkout.
Secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_country	Used in connection with checkout.
_shopify_m	Used for managing customer privacy settings.
_shopify_tm	Used for managing customer privacy settings.
_shopify_tw	Used for managing customer privacy settings.
_storefront_u	Used to facilitate updating customer account information.
_tracking_consent	Tracking preferences.
tracked_start_checkout	Used in connection with checkout.

Performance cookies

Performance cookies collect more detailed information about how visitors use our website.

Just as a manager of a physical retail shop will monitor the shopping area to understand what customers like and want (and what they don’t), so responsible website operators like ourselves use performance cookies to improve the way our website looks and works. We have set our Performance cookies so that data is either anonymous or pseudonymous.

We do not know your full IP address.

Our use of Performance Cookies includes:

analysing how visitors use our website;
recording any errors that occur;
testing different designs of our website; and

Some examples of Performance cookies used on our website are:

Name of cookie	Function
ga, gat, gid, __utmt_*	Google Analytics to monitor traffic levels, search queries and visits to this website.
_hj*,	Hotjar cookies Customer interaction
_landing_page	Track landing pages.
_orig_referrer	Track landing pages.
_s	Shopify analytics.
_shopify_d	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

At the time of writing we understand that Hotjar honour ‘do not track’ settings. For more information, including details of how to block these Google Analytics cookies specifically, please see https://tools.google.com/dlpage/gaoptout/

Functionality cookies

Functionality cookies are used to provide services (such as to watch embedded Youtube videos or chat live to customer service).

Our use of Functionality cookies includes:

- allowing you to watch embedded Youtube videos

- providing live chat functionality to you across our website.

Some examples of Functionality cookies used on our website are:

Name of cookie	Function
VISITOR_INFO1_LIVE, PREF, VSC, remote_sid, GEUP, s_gl, GPS,	Youtube Videos
hblid, wcsid, olfsk, _okbk, _ok, _oklv, _okla, _okgid, _okac, _okck	Olark Customer service chat

Targeting Cookies

Targeting Cookies record your visit to our website, including the web pages you have visited and the links you have followed. We use this information to make our website and our advertising relevant to your interests. When visiting another website that displays adverts, you may see an advert that relates to our website instead of a generic advert in its place.

An example of a targeting cookie is our use of the Google Adwords remarketing service.

Information about how you can opt out of Google's use of cookies can be seen by visiting Google's Ads Settings. Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.

Further information

If you'd like to learn more about cookies in general and how to manage them, aboutcookies.org (opens in a new window). Please note that we're not responsible for the content of external websites which includes all links listed in this Cookie Policy.

Our details

Medik8.com is owned and operated by Medik8 Limited. We are registered in England and Wales under registration number 03783618, and our registered office is at 730 Centennial Avenue, Centennial Park, Elstree, Herts. WD6 3SZ

You can contact us:

- by post, using the postal address given above;

- using our website contact form;

- by telephone, on the contact number published on our website from time to time; or