Frequently Asked Questions

Me&Medik8 is our new rewards programme, where we reward you for your loyalty to Medik8. You’ll earn points as you purchase on Medik8.com as well as for other activities such as referring your friends, signing up to our newsletters and, of course, for your birthday. As you collect more points, you’ll be able to swap them for vouchers and redeem these for money off your future orders. You'll also be able to work your way up our reward tiers to unlock a whole host of additional benefits! It’s simple: spend more to get more.

Anyone with a Medik8.com account is eligible to participate. New customers can create an account to join the programme.

You’ll earn 1 point for every £1 spent on Medik8.com, and points will be added to your account 30 days after your order. You can also earn points for referring friends, leaving product reviews, signing up for the newsletter, and more.

When logged in, the Me&Medik8 web page has a summary of your activity history including points collection and spend, with a status for each activity.

Approved: These points can be redeemed for discount codes immediately.

Pending: These points must be verified before they can be redeemed. This typically applies to purchases, referrals or reviews.

Cancelled: These points will not be added to your account. For example, if you cancel a purchase the points will change from pending to cancelled.

Once you have enough points to qualify for a reward, head toMe&Medik8and log in. Scroll down to the 'Redeem Rewards' section where you will be able to swap your points for a voucher. Your points must be converted to vouchers before they can be redeemed at checkout. Please note only one discount code can be used per order and cannot be used in conjunction with any other offer.

Please note only one discount code can be used per order, including other promotions that might be running at that time.

For every successful referral, the referrer earns ME&Medik8 points, and the referred customer receives a discount code for their first order.

For full programme T&Cs and FAQs click here or contact Customer Care at customercare@medik8.com.

We have a dedicated page full of useful information on deliveries, tracking, returns and refunds. Click here for more details.

Mistakes happen – don’t worry. If it's possible, we’ll do our best to amend your order. Orders placed before 4pm Monday to Friday are processed the same day, so please contact us as soon as you can.

From time to time, we offer discounts on selected products via our medik8.com newsletter. Log in to your account to sign up. Go into My Account by clicking on the person symbol in the top right hand corner of your screen, then choose 'Newsletter Subscriptions' and ensure the 'General Subscription' box is ticked.

If you order outside of the UK, you may have to pay any custom charges and taxes that are applied by your local authority.

We have a dedicated page full of useful information on deliveries, tracking, returns and refunds. Click here for more details.

For personalised advice, nothing beats a face-to-face consultation with one of our trained Medik8 professionals. Visit your local stockist for a detailed skin analysis and a customised Medik8 programme. Many of our professionals offer the 12 Weeks to WOW programme to transform your skin in just 3 months. Find your local stockist [here].

Alternatively, our Customer Care Team is available to offer advice over the phone. Call us on (0)20 8712 6020.

Absolutely not - we do not test on animals, nor do we ask any other company or suppliers to test on our behalf. Developments in science mean that we do not require any animal testing to ensure cosmetic products are safe and effective. We adhere to strict European regulations that also prohibit animal testing in cosmetics. We take the matter of checking our supplier compliance very seriously as an integral part of our product development process. We look forward to the day when animal testing is banned worldwide, forever. 

Unfortunately, as a cosmetic brand we are unable to provide specific medical advice relating to our products. We would strongly advise speaking with your GP or Midwife so that they can give you an accurate recommendation. The full ingredients list for each of our products can be found on the product pages of the Medik8 website.

However, for general guidance, the main ingredient we recommend to avoid during pregnancy or nursing is vitamin A; found in Intelligent Retinol, Crystal Retinal, any r-Retinoate and Night Ritual Vitamin A. We also recommend to avoid using Smooth Body Lotion during pregnancy/nursing.

The majority of Medik8 products are certified by The Vegan Society and are highlighted as such in the ‘Good To Know’ section of each product detail page on the website. We are moving very quickly with The Vegan Society to validate those that are currently not. 

Since 2019, we have self-certified our products as vegan friendly based on having no animal based ingredients in any of our final formulas (which is still the case). Voluntarily, we have since decided to put all products through an even more stringent vegan assessment via the experts in this field, The Vegan Society, to ensure we have third-party verified and documented evidence of such throughout our entire end-to-end supply chain. If you have any queries about the vegan status of a particular product, please contact our Customer Care team who can give you the very latest detail.

To create a beautiful product which we know our customers will want to use every day, we use "low-fragrance" in some products as experience is absolutely key to Medik8. For example, we sometimes use a low level of essential oils to imbue each formula with a subtle and elegant aroma. The fragrances themselves are at low levels and with reduced allergens - less than 0.15% in total. At these tiny percentages they are extremely unlikely to irritate the skin.

If you are interested in the fragrance contents of our products, you can find this in the ‘Good to Know’ section on every product page.

Unfortunately, we don’t offer product samples currently. We encourage you to visit one of our stockists so you can test our products in person. Find your local stockist here.

We’re very sorry to hear that and rest assured, this is quite rare. Please ensure you cease use of the suspected product immediately. If you bought the product via medik8.com, please contact our Customer Care Team at hello@medik8.com or call us on (0)20 8712 6020 to discuss your concerns. If you bought via your local Medik8 stockist or another online retailer, please contact them directly for advice.

Read more about our approach to sustainability, targets and achievements here.

Our Crystal Retinal is packaged in an advanced airless tube for optimal formula stability. Sometimes, the pump may need a little help to get started—this process is known as priming. If no product comes out immediately, follow these simple steps to prime the tube:

1) Hold the tube with the pump facing downward while pressing the pump.

2) Gently squeeze the tube as you press the pump, starting from the top and moving down towards the base.

3) Store the tube upright on its lid so gravity helps the product move towards the pump.

If you're still having trouble, we have a video guide [here].

In a nutshell: personal training for your skin.

Just like working with a personal trainer at the gym, Medik8 offers a bespoke programme of in-clinic peels and homecare over 12 weeks* to transform your skin. The result? WOW skin that everyone notices. Discover more about how it works [here].

*Duration may vary based on skin type and condition.

We have thousands of clinics, doctors and salons globally who are all highly trained in the 12 Weeks to WOW programme. Find your most local ones here.

We've got more answers! Read in-depth about our exclusive personal training for your skin programme here.

We’d love to have you as part of the Medik8 family! To become a stockist, we do ask for a few essentials:

1) Dedicated space and visibility for Medik8,
2) Trained therapists keen to learn about our products, and
3) Mutually agreed sales targets to ensure a successful partnership.

If this sounds like what you’re looking for, find the local Medik8 distributor in your country. You can email or call them directly to discuss stocking Medik8. If there’s no distributor in your region, please fill in this form, and a member of the Medik8 team will be in touch.

In 2009, we invented the CSA Philosophy to give everyone the opportunity to achieve Beautiful Skin for Life. Just use a vitamin C plus sunscreen by day, vitamin A by night. That’s it.

You can read more about our CSA Philosophy here and how our Founder, Elliot, came up with the whole idea on our blog. Or why not get your Medik8 skincare journey started right now with one of our CSA kits?